Frequently Asked Questions

1. What is a DIY guitar kit?

A DIY guitar kit (Do-It-Yourself guitar kit) is a package that contains all the parts needed to build your own guitar, allowing you to assemble and finish the instrument yourself.

2. What is a good DIY kit for a first time builder?

A good DIY guitar kit for a first-time builder is one that is simple to assemble, forgiving to work on, and doesn’t require advanced woodworking.  We recommend a guitar kit with a bolt on neck.

3. Can I swap out hardware or get my Guitar Kit with no hardware before purchasing?

All guitar kits come pre-bundled.  Unfortunately, we cannot swap or remove any hardware.

4. Are all your Guitar Kits sealed?

For the exception of our prefinished bodies and bodies with veneers, all our guitar bodies are sealed.

5. What is Solo Pro?

Solo Pro is our professional grade product line.  Exceptional quality at an exceptional price.

6. Do you repair-service stringed instruments?

Yes, we offer a full-service center with experienced technicians dedicated to getting your guitar or bass sounding its best and playing like new.

For a complete list of services and pricing, visit the services section on our website.

7. Are the guitars just your regular kits that you finished and built?

No. While these models are based on our popular kits, they are professionally built, finished, wired, leveled, and fully set up by our team.

These are completed, dialed-in instruments ready to play out of the box.

8. Are your finished guitars suitable for professional use?

Yes. These guitars are built, set up, and inspected to be performance-ready.

9. What quality control and setup process do the finished guitars go through?

Each guitar undergoes assembly inspection, fretwork evaluation, professional setup including neck adjustment, action, intonation, nut check, and electronics testing before shipping out.

10. Can I swap out parts or customize the specs on my Guitar before purchasing?

These guitars are offered as completed instruments with fixed specifications. Each model is carefully designed, assembled, and set up as a finished instrument, so we cannot swap individual parts or modify specs on these ready-to-ship guitars.

11. Do you offer Free Shipping?

Most orders over $199 qualify for free shipping.  Some exceptions apply for overweight and/or rural areas.
Please see our Shipping Information page for full details.

12. Will I have to pay tariffs, duties, or additional import fees on U.S. orders?

No. Until further notice, we are covering all applicable U.S. tariffs, duties, and import fees on U.S. bound shipments.

The price you see at checkout is the final price you pay — there will be no surprise charges upon delivery.

13. Do you offer Shipping outside of Canada or the USA?

Yes, Solo Music Gear ships internationally.
For select countries, a flat-rate shipping option will automatically appear at checkout once your country is selected.

If your country does not appear as a shipping option at checkout, shipping quotes are still available upon request.
To receive a shipping quote, complete our contact us form and include the Solo product number or “SKU” of the product(s) you wish to purchase along with your full shipping address.

14. Do you have a showroom I can visit?

Yes!  Please come by and pay us a visit. You won’t be disappointed
20 Staffern Dr., Unit 3,
Concord, ON,
L4K2Z7

Hours of operation:
Monday–Friday: 10 AM – 6 PM
Saturday: 10 AM – 4 PM

15. How can I contact you?

You can reach us by phone at 1-800-632-SOLO (7656) during business hours, through our Contact Us Form, or at our showroom.