Returns and Exchanges

Please note that only purchases made directly from our online store SoloMusicGear.com to qualify for our policy.

Returns

Our policy lasts 7 days of receipt. If 7 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

In certain situations where only partial refunds are granted:
– When an item is not in its original condition, is damaged or missing parts for reasons not due to our error.
– When an item is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

If you receive a refund, the cost of initial shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

As-Is or on Sale items

Only regular priced items may be refunded, unfortunately sale items  or As-Is items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.