Returns and Exchanges
Now introducing 30-day hassle-free returns!
If you are not 100% satisfied within 30 days of receiving your SoloGuitars.com purchase, you may return the item(s) for a refund.
- Items that have not been opened and/or used are eligible for a full refund or credit.
- Items that have been used/opened may be subject to restocking fees.
- Returns will not be accepted on guitar kits that have been worked on.
- B-stock and clearance items are final sale and cannot be returned/refunded.
Return Shipping Process
Return labels will be provided for items that are defective, missing and/or incorrect. Please use the Contact Us form to start your return process and provide your order number, item(s) being returned, name and address. If you are registered on sologuitars.com, you may also use the Support Portal.
For all other returns, the buyer will be responsible for shipping costs (COD is not accepted). Please note, that the customer is responsible for the product(s) until it arrives at our warehouse, so please select a shipping method with tracking.
International Customers (Outside of Canada): Please Contact Us with your order number and details of the return prior to sending any parcels back.
Limitations and Exceptions
Our return policy is put in place to ensure customer satisfaction. However, Solo Guitars reserves the right to refuse returns to those taking advantage of this service.
Solo Guitars Returns
20 Staffern Drive Unit 3