All orders ship from our Concord, ON warehouse. We ship internationally, only to confirmed international addresses.
We ship via UPS, FedEx, Canada Post and whenever possible via Local Courier for select orders. Larger orders may be shipped via LTL.
Orders generally ship within 1-2 business days after receipt of payment.
Shipping options and delivery times
Standard Shipping: 3 to 5 Business Days
Expedited Shipping: 2 to 3 Business Days
Next Day Shipping: 1 Business Day (in order to receive packages next day, orders must be placed prior to the Shipping cut-off time)
GTA Next Day Shipping: 1 Business Day (Only applicable for Greater Toronto Area, please see details outlined below)
GTA Next Day Shipping
Solo Guitars is now offering Next Day shipping within the Greater Toronto Area – click here for details.
Free Shipping
Free shipping is available on most orders of $199 or more.
Some exclusions may apply based on product size, weight, or delivery location.
Signature Required
For added delivery security, Signature Required is available at checkout for $1.99 on orders under $300.
Orders of $300 or more include signature service at no additional charge.
For orders under $300, if signature service is not selected, Solo Guitars is not responsible for packages lost or stolen after the carrier confirms successful delivery to the address provided with the order.
International Shipping Outside of Canada or USA
Solo Guitars offers International Shipping.
There is a flat rate applied upon checkout when the respective country is selected.
If your country is not on the checkout page, shipment quotes are still available upon request.
We will need the Solo Product SKU number, and your full address to generate a proper quote.
Please send shipment inquiries to [email protected], or by using our Contact Us Form.
Duties and Taxes
Due to the removal of the U.S. de minimis exemption, shipments to the United States may be subject to customs duties and import taxes.
The good news: at this time, we are covering all applicable U.S. tariffs, duties, and import fees on your order.
For U.S. customers, the price you see at checkout is the final price you pay — there will be no surprise charges upon delivery.
This policy is in effect until further notice. If anything changes, we will clearly communicate updates in advance.
For countries outside of USA or Canada duties and other fees may be applicable, please contact your local government office.
Solo Guitars is not responsible for any additional or extraneous charges.
Shipping Cut-Off Time
Shipping cut-off time is Monday-Friday by 10:00 a.m. EST. Orders that are received after the cut-off time will be shipped out the next business day.
SOLO Guitars strives to meet delivery or shipment cut-off times. But please note that delivery dates and/or shipment dates with any order are estimates only, and do not represent fixed or guaranteed delivery or shipment cut-off times.
Remote Locations / Beyond Point
Remote locations, some rural addresses and areas deemed “Beyond Point” are subject to a surcharge. If this is the case you will be notified before your order is processed.
Solo Guitars may cancel your order at any time without notice. Solo Guitars reserves the right to select shipping method for all orders.
